Responsible Gaming
Gaming Should Be Entertainment
At Thunderball, we believe online pokies should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. It's important to play within your means and to understand the risks involved.
We're committed to promoting responsible gaming practices and supporting our players in New Zealand.
Age Verification
You must be 18 years of age or older to use Thunderball and participate in online gambling. This is a legal requirement in New Zealand.
If you are under 18, please do not access our services. If you have concerns about a minor accessing gambling services, please contact the Department of Internal Affairs.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in your own behaviour?
- Chasing losses by gambling more to recover money lost
- Gambling with money you cannot afford to lose
- Hiding your gambling activities from family or friends
- Feeling anxious, stressed, or irritable when unable to gamble
- Spending increasing amounts of time and money on gambling
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money to fund gambling activities
- Being unable to stop or cut back despite wanting to
- Using gambling to escape problems or difficult emotions
- Lying about the amount of time or money spent gambling
If you recognise any of these signs, it's important to seek help immediately.
Self-Help Tools & Responsible Gaming Features
Thunderball provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're prepared to lose before taking a break
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Take a break or permanently exclude yourself from your account for a specified period
- Account Closure: Permanently close your account if you wish to stop gambling altogether
Please use these tools proactively. They're designed to help you stay in control of your gambling.
Support Organizations
If you're struggling with gambling, help is available. Please reach out to one of these trusted organisations:
New Zealand
- Gambling Helpline NZ
Free, confidential support available 24/7
Phone: 0800 654 655
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation
Providing support, counselling, and resources
Website: www.pgf.nz
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop (Self-exclusion) – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
If You Need Help
Don't gamble alone or in silence. If you or someone you know is struggling with problem gambling, please seek help today. Contacting one of the support organisations listed above is free, confidential, and could be the first step towards recovery.
Remember: Asking for help is a sign of strength, not weakness. Support is available right now.